Hello Family
I am in need of help, and this problem just started tuesday, I clicked on gw2 icon on desktop, the login window appeared and I clicked on login and then the play button lit up, I clicked on play and the login window goes away and the game window starts to appear and just flashes and minimizes to task, if I right click on icon at taskbar 3 options show up. (close window-pin to taskbar- Guildwars2) if I left click on it nothing happens. I have tried repair, and have installed it once as 32bit since that's where the file is (programs files x386) since I have windows 10 but I have upgraded my system to a 64bit and I am right now installing the 64bit client. Anyone have any suggestions what I could be doing wrong, I do have a tech request from anet I have started this morning 8am pst.
Thanks
Ron aka CaptCaveman
Hey Ronald,
We’d like to gather some more information about the problems you’re experiencing by having you run a program called Game Advisor on your computer. This application provides us with helpful information about your system and Internet connection.
If you’re using a router, hub, or switch, please disconnect it and connect directly to your modem before running this utility. You may have to reboot your modem and/or computer to reestablish your Internet connection. If this isn't possible due to your network setup, please run Game Advisor with the router connected as the information will still be useful.
To run Game Advisor, please perform the following steps:
Once we receive the test results, we'll have a better idea of how to resolve your issue.
Regards,
GM Hootiehoot
Guild Wars 2 Support Team
http://help.guildwars2.com/