I got an account for my wife , but it would not load. Have a message saying that there is already a copy running. Come to find out that my wiwe tried to load it already but it got corrupted in the download process. My wife deleted the files and never got around to contacting arenanet to fix it. Already tried following the repair process from arena net. So, whilenI wait for arena net to get back to me, any suggestions on this?