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Contacting GW2 Support about possible hacking?

Ban Curadh de na Faolchu
SonjaDarshan
Ban Curadh de na Faolchu
Posted On: 01/09/2013 at 02:15 PM
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Hey all, this is Merienna.8391, aka Sonja Darshan or anyone else in new members section of guild with the surname Darshan most likely. :) On 1/9/2013 my gmail acct got hacked, and several of my accts elsewhere were compromised, including our Amazon acct...luckily Amazon refunded all suspicious purchases and helped me change all the info. I have a new email acct, susiemariesmom@yahoo.com and was wondering if anyone knows HOW i can contact someone at Anet to reset my linked email acct, that verifies logins to this NEW email acct....i sent in a support ticket..but have NO clue how they will respond to me as all their info goes to my OLD gmail acct.....anyone know a good sure way to contact them in person...by phone or such? Any help would be greatly appreciated. Thank you !

Awards & Achievements
Devotion Rank 14Fellowship Rank 10Artisan Rank 4

Response:

Ban Curadh de na Faolchu
SonjaDarshan
Ban Curadh de na Faolchu
Replied On: 01/10/2013 at 08:07 AM PST
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Well I've gone through endless emails back and forth now with Anet, and instead of doing the simple task of changing my login email to my new, secure and safe one...they 1. Shutdown and blocked my acct 2. THEN changed the email and password and said the acct is now secure 3. Sent me endless emails with the supposedly NEW login information and 4. NOTHING is resolved and I still cannot access my acct since about 6pm last night eastern standard time....I have been in contact with them nearly all night and nothing is fixed yet....no clue when I will be back online, but wish me luck....this is getting to be really frustrating and I'm extremely angry with how badly it is being handled. They've asked me to give them a phone number where I can be contacted, and of course I have complied, but so far no one has contacted me. My phone number is listed in member information here if anyone from our guild community wishes to give me a call with any other ideas on how to get this fixed QUICKLY....sigh. Or my new email is susiemaresmom@yahoo.com....i updated all my information on our guild site as well to keep up with the changes. Wish me luck and say a prayer all. Much love...and miss you guys !

Awards & Achievements
Devotion Rank 14Fellowship Rank 10Artisan Rank 4
Ridire de na Faolchu Donn
Elegance
Ridire de na Faolchu Donn
Replied On: 01/10/2013 at 02:13 PM PST

Good luck, and sorry this is being such a pain!

Awards & Achievements
Devotion Rank 17Valor Rank 4Fellowship Rank 10Scholar Rank 2Artisan Rank 10
Ridire de na Faolchu Gorm
Zoe
Ridire de na Faolchu Gorm
Replied On: 01/10/2013 at 02:53 PM PST

Aye good luck, and hopefully you'll be back soon :)

Awards & Achievements
Devotion Rank 14Valor Rank 11Fellowship Rank 11Scholar Rank 2Artisan Rank 6
Laoch de na Ulchabhan Buí
Sekkerhund
Laoch de na Ulchabhan Buí
  • ESO: @Sekkerhund
Replied On: 01/11/2013 at 08:01 AM PST
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I'm assuming that things went south with #3?

Awards & Achievements
Devotion Rank 16Valor Rank 10Fellowship Rank 20Scholar Rank 9Artisan Rank 6Social Rank 5
Ban Lorgaire de na Capall
Kirleen
Ban Lorgaire de na Capall
  • GW2: nytewyndtx.5482
Replied On: 01/16/2013 at 09:14 PM PST

It could take them a week ( 7 days ) to investigate this fully and get things going again. They will not necessarily respond to your updates on the ticket until they finish their investigation and tell you what options you have open to you, such as restoring your account depending on whether you were actually hacked in GW2 or not.

Awards & Achievements
Devotion Rank 16Valor Rank 3Fellowship Rank 7Scholar Rank 3
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